For FAQ’s sake
As part of the research exhibition ‘GEO—DESIGN: Budget Airlines’, this projects emerges from an investigation into the digitalisation of the travel agency through the lens of Ryanair’s customer service, a friendly front that hides an intricate system design to minimise, and eventually frustrate, human interaction.
All pictures © Boudewijn Bollmann
Van Abbemuseum,
Eindhoven, Netherlands
2021
As part of the research exhibition ‘GEO—DESIGN: Budget Airlines’, this projects emerges from an investigation into the digitalisation of the travel agency through the lens of Ryanair’s customer service, a friendly front that hides an intricate system design to minimise, and eventually frustrate, human interaction.
All pictures © Boudewijn Bollmann
Van Abbemuseum,
Eindhoven, Netherlands
2021
